Ive put this together for your benefit with the best information available at the time. Join the mailing list to be first to know about sales, events & new arrivals. Please turn it on so that you can experience the full capabilities of this site. Also on this page, you can enter any vouchers codes or amend the products you have chosen. competitions or customer surveys). Zwilling ZWILLING Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570 *Please allow 12 weeks for the inspection process and return delivery of your product. What they dont cover: Any damage that doesnt come under normal household use and cared for according to the instructions. View Our Henckels, including chefs knives, santoku knives, knife sets and more. Defective products that are discontinued and no longer available will be replaced with a product of equivalent value and function. I can assure you that the pan has not been dropped, or mistreated in anyway. Learn More $349.99 Earn 349 points in our free Rewards Program. Enter the order number and email. If you have Kramer Knives that you purchased through a retailer like Sur La Table, these are Bobs licensed designs produced in Japan. You can find more information about the processing of your data in our. Mother's Day The ZWILLING Culinary World App QR code on the product packaging fires up the app so you can search a database of original recipes. Please check your entries and try again. ZWILLING J.A. Culinary Insider program terms and conditions. At times, some credit cards may not be authorized for purchases outside of their issued country. Then you can click the Next Step button, which will take you to the sign in page. If you do not have original packaging, please package the merchandise securely to avoid damage. We only deliver within Canada. If your item is damaged during repair, it will no longer qualify for warranty. By clicking Sign Up, you are agreeing to our. We want to ensure that your order is processed without delay. brick-and-mortar retail store, please provide all available information about the Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. Contact Bker: 1-800-835-6433. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. You can pay by credit card or PayPal. SHOP NOW, Gift With Any HENCKELS EXCLUSIONS TO THE ZWILLING LIFETIME WARRANTY ARE: This warranty does not affect your statutory rights and remedies. Shipping Information | ZWILLING.COM We will NOT be able to return any item/s to you for whatever reason youre not happy with the replacement. I cover two of T-Fal products in my buyers guide on nonstick ceramic frying pans. Cookies may also be used for retargeted advertising. There are exclusions to this guarantee that users will want to consider before sending in their cookware for the company to evaluate, as Zwilling want to examine the products before agreeing to repair or replace the product. First up, Calphalons original cookware lines, e.g. Exchanges cannot be processed by mail. Attn: Warranty Department ZWILLINGJ.A. German engineering, Japanese craftsmanship. View Our If you cannot get your order to go through, please try PayPal. What should have been a positive experience, investing in high-quality kitchenware, has turned into a frustrating ordeal. You can find more information about the processing of your data in our privacy policy. For both your security and ours, we use a third party company to verify all of our online payments. WebWarranty: Thank you for your ZWILLING J.A. Free 4-Piece Set of Pan Protectors. The later Calphalon products come with a limited lifetime warranty. On Select Products Henckels knives have a lifetime warranty. Please allow 4-6 weeks to receive your replacement. You will not be charged extra if your items ship separately. But in practical use, both, a warranty and a guarantee, are a promise from the company, apparently. We're happy to help. After a warranty evaluation by a professional representative from the company, T-Fal will provide a replacement for a faulty product, but you may need to show proof of purchase. as part of the warranty claim submission process. They collect and remember data such as items in your basket and remember you when you return to the site. Error! Error! SHOP NOW. Please turn it on so that you can experience the full capabilities of this site. HENCKELS. The lack of communication and accountability has left me feeling ignored and unappreciated. Zwilling is the parent company and US customers can refer to its warranty. Video tutorials. You can first contact the manufacturer and they will be able to answer questions about the repair or sharpening services they provide under warranty. Free shipping offers are valid on standard shipping for orders placed at zwilling.com/ca with a specified minimum purchase. or. Blend with razor sharp blades and practical features. You can contact them by phone on 423-837-7181. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. We will also refund the purchase price together with delivery charge for any product that develops a fault within a period of 1 year from delivery (other than due to normal wear and tear, failure to follow instructions or misuse). Some promotional offers may not be combined with other offers. Current country: USA. competitions or customer surveys). The Bob Kramer Shun knives have a lifetime warranty. ZWILLING Fresh & Save Vacuum pump with charging cap, white Seal in freshness at the press of a button Automatic vacuum sealing in seconds Long-lasting, rechargeable battery Quiet, compact, cordless Prep food ahead, keep it fresh 5X longer All FRESH & SAVE pumps and lids are compatible ADD TO CART 4 interest-free payments number of years. Have questions about your order? Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) Manufacturer Warranties Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. We're happy to help. ZWILLING Pro Chef's knife The problem is that the choice of words will differ, making it tricky to know how items compare in whats cover. Pick your own shipping method. Gift Guide. In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. Zwilling Warranty Return You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. If your item is discontinued or out of stock, you will receive a replacement of equal value. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. If your item is discontinued or out of stock, you will receive a replacement of equal value. This refund may take up to 3-5 business days to post. You can contact them by phone on 800-395-8325. Kramer is a Registered Trademark of Kramer Knives Inc. Have questions about your order? Alternatives pages: Product Registration (all products) Additionally, to comply with Canadian Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. your product. Please turn it on so that you can experience the full capabilities of this site. Mother's Day The company may remove the cover or limit it to a few years after its discontinued. Your browser's Javascript functionality is turned off. Contact us for shipping instructions. It will give you an idea of what to expect when and if claiming under a warranty. Get Up To 60% Off Henckels UK Ltd can only process warranty claims from customers in the UK & Ireland for ZWILLING Group products that were bought in the UK & Ireland. You can change your password in the password section in your account. See your order even if you are not a registered user. During busy periods, extreme circumstances or unforeseen circumstances may cause delivery times to be delayed. The company reserves the right to fully examine any cookware products that users claim are damaged or not functioning correctly before they will repair or replace them. Standard shipping is not available in AK, HI. Get Up To 60% Off If your order includes multiple items, they may ship from different locations, experience different ship times and may arrive on different days. For additional shipping info please visit Our Shipping Page. **Some items are subject to a 15% restocking fee. There are no warranties which extend beyond those stated herein. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. Whether or not you register your product(s) will have no effect on your warranty rights. The Bob Kramer by ZWILLING J.A. We're happy to help. The following restrictions apply: To qualify for a specific promotion, your order must be placed during the specified promotion period. Therefore once your order has been authorized and processed, we are unable to make any changes or cancellations. Your browser's Javascript functionality is turned off. To redeem a code-based promotion, perform the following steps: In the Shopping Bag, enter your Coupon Code/ promotion code in the space marked "Coupon Code / Promotional Code (optional).". Sign in to view your Wishlist, track your orders or just pick up right where you left off. Once you applied the promotion to your order, the prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your GRAND TOTAL.

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