In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Wisecars car rentals - Bargain Travel Forum - Tripadvisor We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Wisecars car rentals - Bargain Travel Forum - Tripadvisor My most sincere apologies for the trouble this is causing.Regards,Rachel from Wisecars. 2023 Wisecars. Hello Mr Tausif Thank you for rating Wisecars, After checking your reservation with the number 31421302 we can see that you had access to the T&C of the supplier were it was noted Under the Section Payment Conditions The following credit cards are accepted: Visa, MasterCard, Diners Club. Cancellation Protection can be purchased only at the time of booking and is not refundable. The only information that was given after Id paid in full for the car hire to wise cars was the USA company they will hold a security deposit $150 and possibly maybe charged a liability payment..When we arrived to Orlando the company were fox! View customer complaints of Wisecars, BBB helps resolve disputes with the services or products a business provides. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Manage Bookings Online - Wisecars - Wisecars Your voucher will clearly state the address of your vehicle supplier. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Dollar charged me for all taxes (about 40% over what had already been paid) and Wisecars have not been able to resolve the issue in the past three weeks. Re: Has anyone renter through Wisecars? You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Please make sure you return the vehicle to the same rental company from which you collected it. Incomparable prices. Pricing is good.Will have to see after the trip to have final saying of the package. The Customer Service was prompt. The Car Rental Company must give its consent to repairs and replacements. Sent elderly disabled wife from TX to Ontario, CA on a personal trip only for her to get to Fox rental counter and be denied a car due to not having a 'major credit card'. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. I wanted our car rental voucher before we left for Europe. Easy and secure booking. By far the worst customer service I have experienced in my life. Excellant servies, meeting demand, every thing was ok, and special thanks for support team due the speed in answer any thing. 00 for a booking that I cancelled a month in advance is just a shady policy!!! Easily Price-Shop Vacation Packages If you like bundling your. First time that I book with Wisecars and since the beginning I have had an excellent customer service! charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Powered by, We use cookies to give you the best experience. This worked out around 600 in sterling give or take.Only to find out that after I returned the car they automatically charged me for! Check out what 12,908 people have written so far, and share your own experience. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Customers do not come first. Wisecars offers access to a rental car at competitive prices, and the booking process is hassle-free. Josep immediately understood and sent it by email within a minute of our conversation. Just hours before my flight and they responded me on time to have all information that I will need for my trip. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. You're a credit to the business! If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Powered by, We use cookies to give you the best experience. A Review of Kayak: Should You Book Your Travel There? - Forbes With Wisecars Protection Package: you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. The prices were great. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com However, this is not true. Please reach out to support@wisecars.com for assistance.I sincerely apologize for the inconvenience.UPDATE:One of our agents has sent you a refund form for the extra taxes and fees which were supposed to be included in the pre-paid rate. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Wisecars | Better Business Bureau Profile The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. I spoke with someone when I called that within 5 minutes he resolved the problemI also reached out by email and was also responded to in a very timely mannerThank you for being so available. Re: Wisecars car rentals 3 years ago Save Avoid them! Wisecars | Complaints | Better Business Bureau Profile We appreciate you for bringing this to our attention. I was looking for an affordable long term car rental. Total lies and fabrication. I reserved a vehicle with Wise Cars. Dear Martin,Thank you for taking the time to leave us your feedback!It's great to hear Eduardo could help you resolve the issue, we're always here for you if you need further help.Have a nice day!Kind regards,Rachel from Wisecars. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. The Fox attendant says "No worries, this happens all the time. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com I booked online but called to ask some questions before booking. We will send you over to United rentals and put a note in the system for you to get a refund. For May 8th. We use dedicated people and clever technology to safeguard our platform. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Yes it's there in the small print. Wisecars | Terms of Service Visit our website and check out our best deals. Wisecars will inform the complaint submitter on how to proceed if needed. My apologies for any inconvenience. Emilio in the car pick-up area was especially helpful - thanks Emilio. Everything was solved in a single phonecall. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. We at Wisecars put together a list of the most important information travelers often miss. Wisecars does not take responsibility for partners response times. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. This one doesn't really need an explanation. Booking was very easy and detailed, will add a supplemental review after rental is complete. Wisecars believes in protecting your privacy. poshmark shipping label no printerikos andalusia frescoikos andalusia fresco Took out Excess Protection cover and had to make claim. If you are late for your pick-up, you could lose your car. Great job guys!!! Anyone can write a Trustpilot review. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. It is highly recommended to call the police even for the smallest of damages. Thank you. Here are 8 tips for writing great reviews. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 They may be needed if you wish to make a claim. I would like to clarify that adding Roadside Assistance and Tolls is not mandatory.Unfortunately, we are unable to refund you for any extras accepted by you at the counter. Wisecars: Complaints, Customer Claims, Free Resolution Services You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by Car Rental Companies. I am hoping the rental process is just as smooth. Called Wise to ask why instructions do not say 'Major Credit Card'? Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Report inappropriate content Danny D 1 post 1 review 127. Wisecars will process your cancellation refunds in 7 days. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Expect no protection in case anything goes wrong with your booking. If you don't have your own protection, the supplier may offer you to purchase local mandatory insurance. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, nor costs for the loss of car keys. It might take your bank extra time to settle the amount. Easy to find, book and pay. Additionally, the website offers competitive pricing, ensuring that users get the best value for their money. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. poshmark shipping label no printer Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). "Dismayed, overly tired from trip and not having a reliable option or ride back to terminal wife looked at the contract and it said bring 'credit card'. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. I then contact wise cars to see if they can help as I was not happy at all and that wise cars did not make me aware of all these additional cost! wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you require additional drivers, please include them in your booking request. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Months have gone by with multiple emails. My apologies for any misunderstanding.Regards,Rachel from Wisecars. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Ease of booking and finding a much cheaper rental was a definite PLUS! If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. This way, you could remove all your private data from the Internet by using these steps. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Find out how we combat fake reviews. If not, you will need to purchase the cover at the car rental company counter. 2023 Wisecars. 2023 Wisecars. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. | Read 10,941-10,944 Reviews out of 10,944 In that case, the special cancellation terms are presented during booking. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. I was then advised of charges If there was damaged to the car or an accident etc to which I agreed and signed for. Access to and use of these images is restricted by terms and conditions of a separate license agreement. I would recommend booking a car from Wisecars. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices, or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Please reach out to support@wisecars.com for assistance.Regards.Rachel from Wisecars. If you are involved in an accident, the local police and the Car Rental Company must be contacted. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. I called the vendor directly, and they confirmed the funds are sitting with Wisecars.com. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Minimum age requirements on larger cars may also be higher at some locations. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. When I do receive a response (usually only when you call; emails dont seem to get a response), its always that it will take just a little longer than the previous rep had promised.

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