Its not like the shoes are on backorder- they are sold out and they will NOT receive another shipment. Please note that the Store Pickup Availability message will not change until a size is selected from the size dropdown menu. I came here to read reviews after i had a horrible experience with finish line 2 years ago. what a mistake. Shipping confirmation email. https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform. Basically he told me that the website had issues and they had to cancel my order. Reviewers complaining about Finish Line most frequently mention customer service, business days, and tracking number problems. 7th District AME Church: God First Holy Conference 2023 I bought 7 pair Jordans for Christmas and 1 pair if the shoes was 150.00 and they sent me one shoe then made me wait for the shoes after telling me I would receive them in four days but know shoes then emailed me to say on the day of suppose to be delivery day to say send back the one shoe oh I know you rich and my money don't mean much but 700 bucks is a lot fa me and I do share it with only finish line never again yawl suck and yeah IM mad in they tried to give me 10 bucks please! Finishline posted you could get free shipping if $50 is spent. I again explained everything to this lady and she gave me the same Im sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me. I told her this was not acceptable that it had been over a month and the company had now messed up twice. 9/20 $15.23 credit? When I ordered the sneakers the customer service representative sounded like they were unprofessional. That sounds more like Amazon are causing the delay by holding back the orders before releasing, perhaps similar to a velocity review if you have a sudden increase in orders, rather than a site glitch? Or just from particular customers? Since I didn't really get a reason I called the customer service number that was provided in the email. After spending over 2 hrs on the phone with customer service I had finally argued enough and was done. In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Gain trust and grow your business with customer reviews. Track order Is Finish Line affiliated with any other companies? Waited on the phone for the order to process and she said everything was good to go then 2 minutes later the order was cancelled again. I am telling ALL that I know not to shop here anymore and that is quite a few people so I am sure there will be a financial dent! Customers should review the company's shipping policies carefully before placing an order. Is that message also on your seller central homepage? When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. To learn more about reviews and trust on sitejabber.com, visit our. Merchandise eligible for the promotion is limited to select merchandise in the Finish Line store offering the promotion, but such merchandise may still be available for purchase online at. WebThe problem could also be that the manufacturer or manufacturers of your order have not provided the shipment tracking information in a timely fashion. Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. The company also provides a return policy for defective or incorrect items. How do I contact Finish Line's customer support team? Yes, Finish Line has over 600 retail stores in the United States. Keep your credit; I will no longer be shopping at ANY Finish Line. Literally a week ago, I ordered some Nike shoes in a men's size 10. It looks like you were misusing this feature by going too fast. I placed an order in early Dec 2015, I was allowed to pick the size and color that I required and it was going to be delivered within two weeks. WebIf you do not receive a packing slip, please click on this link to pull up your order history: Order history Questions For additional questions or information regarding the status of Another 30 minutes passed and the only answer I kept getting was no one is available and then she informed me that the shoes are no longer available and there was nothing they could do. my question is rhetorical but has anyone filed a complaint with the federal trade commission? Yes, Finish Line has a loyalty program called Status. I called them and they could see my order but didn't know why it hadn't been sent to me. It is obvious this idiot manager is telling me im a cheap ### without literally saying it. Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. I asked for another pair of KDs comparable and was told that was not an option. I am extremely disappointed with my experience with Finish Line. Lost or Damaged Shipments Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. WebOrder confirmation emails not received within an hour. Please contact Customer Care if you need assistance. You can't cancel etc while it is still processing. This complaint was posted by a verified customer. Territories we do business in. After trying on the first shoe, I instantly loved it. WebIf your order is still processing and was not yet shipped out, there are a few possibilities: Everything you ordered is in stock, however, the order is still being processed by our shipping team Your order contains products that are currently not available for your order (out of stock/back-ordered) When I called about the item, I was on hold for 40 minutes. I say no. Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. I ordered my son a pair of shoes over a week ago, selected ground shipping. WebPlaced an order 8 days ago check to see where it is and it still says processing. To apply Winners Circle Rewards to an order, Winners Circle members with rewards can enter their Winners Circle number and their reward number. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Finish Line. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies. We appreciate the information you have provided. Really? From there, you can track your page in real-time and sign up to receive tracking updates via text message. After placing your order, youll be redirected to an Order Confirmation page which will list your order ID number. Anyways, it took waaayyyy too long to resolve this but I generally feel it's due to the lack of gift policies. Does Finish Line have physical retail stores? The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I why is my finish line order still processing When an order ships depends on the availability of the ordered product. I regret that I did not record it. I received an e-mail indicating Finish Line has started its after Christmas sale, so I went online, spent almost an hour ordering 5 items, checked out (#*******115), then a few minutes received a notification that my order got canceledagain! Complete a full mortgage application. First they sent two different sizes and style shoes in the box. Just be aware that even if you receive a confirmation email there is no guarantee you'll get it by the date they give you. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. Tip for consumers:Unless you have two weeks to wait around for them to slowly slowly get to handling your order, I would suggest you shop elsewhere. If your billing and shipping address are the same, you can check the box indicating this. Finish Line offers occasional discounts and promotions to its customers. Buy Now, Pay Later. Interest Free. In addition to shipping, Finish Line has made some of its products available for in-store pickup. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. The salesperson was nice and helpful. Accessibility Resource Center Skip to main content. The company is a legitimate retailer that has been in business since 1976. The manager tells me to go get my shoelace. Finish Line I placed an order for a pair of airmax 2014 about a day ago. WebMy guess is that Walmart is backed up by a week. I hope I have answered to your satisfaction , have a great day. Missing order of running shoes. However, the company has a good track record and has resolved most complaints satisfactorily. I am completely disappointed with everything they have done. I've never heard of such poor business policies and I will never purchase anything from them again! Right after you check out with Affirm, the store finalizes your order WHY DOES NIKE MAKE ME "WAIT IN LINE" FOR SOME PRODUCTS If your shopping bag meets such parameters, verify youve entered all information correctly. I paid $129.00 for a pair of used sneakers and now I can't speak to anyone other than the rude people (Melmar-1st Call & Rose-2nd call) from the Philippines and they Placed an order 8 days ago check to see where it is and it still says processing. I immediately contact finish line who originally told me the hold would fall off in 2-3 hrs. Placed online order 9/18/15. I received an online order today I placed Sunday. If you still can't access the site after 15 minutes has passed, you may request that JD Finish Line investigate the matter by submitting the Reference Number and the IP address to https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform, Reference: 0.f793517.1682941154.361cd2b8 IP Address: 64.90.40.104. I received a shipping conformation yesterday on 12/8 to inform me my item had shipped (I guess expedited shipping was not allowed). Not only did they lie to me about their time line and there was no way anyone could place a rush to honor it, but the website allows you to order inventory that they do not have. They include input & initial check, therapeutic check, preparation, technical check, and supply and education. Well, this year I decided to give them another try and the same thing happened again. #EPICFINISH@FinishLineHelp for customer care assistance. Unprofessionalism and Neglected three customers to purchase. There was a girl, Makayla (? Not to mention that their live chat is always unavailable, never respond to e-mail etc. Two days later, I tried placing an order with JD Sports and the SAME thing happened. Payment and order verification? Not all browsers are created equal. The manager replies "we gave you free shoelace and you won't even donate $1?" Generally, these tax holidays relate to back to school purchases related to Finish Lines business and occur during July and August of each year although the tax holidays may also occur at other times during the year. The rep kept repeating the policy to me about processing holds, I practically had to tell her to shut up. We sincerely appreciate your patience and correspondence on this matter. i want my money back. The company is upfront about its pricing and shipping costs. Style is an individual pursuit. Order still Processing Tip for consumers:Finish Line customer service might as well not exist. I was 0.03 cents short so I decided to order a second pair of shoes. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). Why I called customer service and they apologized and refunded my money but it took me over 2 weeks to get my money refunded on the card I used. I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. I would think a shoe company would know better. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still waiting for more inventory and that's why my order is still saying processing. Reach out to the store where you placed the order. They can give you any updates on processing, shipments, cancellation, returns, and refunds. Why is my purchase still processing? Why didnt I get an order confirmation from the store? This could mean your order wasnt fully processed by the store. I ordered them "Rushed, " 5 days before Christmas, and the shoes we received came late. She also tried to deter me from speaking to her supervisor, saying that she would only tell me the same thing. If you previously created a Winners Circle account and forgot your password, we can help you with that. I will be writing everyone I can find about this because it's not right at all. We are not officially endorsed by nor affiliated with Gamestop. Because of her disgusted look, I knew this was not a joke she wanted any part of. Finish Line provides customer support through a toll-free phone number, email, and live chat. Again, I waited on hold for over 20minutes when a manager finally took the line. Finish Line Customer Support Lowest Rating. Once you settle into your home, you face a new timeline of making mortgage payments for the life of the loan. I still was not able to complete the order. Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. I am not happy at all about my experience with finish line. So finish line take money but you still do not receive the product! They told me no, you're free to return them & exchange or reorder. Edited by: admediauk on Jun 3, 2014 7:43 PM. He had asked for a different color so I called to see how to exchange. We are officially 9 business days in and they are finally sending me the replacement. 2023Finish Line, Inc. All Rights Reserved. Please note this includes brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc. See all the Frequently Asked Questions about Afterpay at the bottom of the page, Use Klarna to make purchases in equal installments, interest free. Does Finish Line have good customer service? So, create a Winners Circle account with us today. Purchases generally must be shipped to a state with a Sales Tax Holiday to be eligible for the states Sales Tax Holiday exemption. After 5 day of waiting for my purchase they sent me a email saying that they don't have the product in inventory and that good thing is you need to wait 72 hour for get your money back, Received wrong product, sent that item back the same day with expectation of receiving right product before Christmas. To help you get the right fit for your kids from the get-go, use our Kids' Measuring Guide. By visiting finishline.com and our mobile app and keeping up with our social channels and our emails, youll stay in the know about launch times, product releases and product sellouts. Give your email address, develop a robust password, or utilize your email account to finish the signup. We cannot do any order lookups, check trade values, check stock levels, or process any returns. *update* If youre encountering difficulties while attempting to check out, this may work as a reset and correct the error. You can also apply a Finish Line coupon code to your order in the Purchase Summary section of the Payment & Billing page. I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. I am just worried that it might not come within the said ETA. I was actually wearing my pair of the white Finish Line gave Sports Illustrated my card number without my permission. So they go from state to state and eventually I receive notification they are being returned to Finish Line because they did not give UPS my correct address. I ordered mine on the 14th June and it was in stock, it was due to be delivered on the 22nd June. Order placed on 2/5. Cookie Notice They are a genuine company and they sell authentic products. Last weeks restocking probably filled the remaining orders from the week before and this weeks restocking will go to filling last Friday's orders (mine). #finishline is the worst site ever. Finish Line guarantees the authenticity of all products sold on its site. ), so this is new to me and completely weird! The girl told me she was the assistant mgr., Makayla and I could not have the computer girl clerk's name. Is thisnormal? Upon entering in the Carolina Place Mall Finish Line we seen 3 of the same shoes priced at $160, $160, & $70. Anyones Apple Order Still Processing Use Afterpay to make purchases in equal installments, interest free. Remember, estimated delivery and carrier transit times may vary based on your order's final destination. WebThe case is shipping but Apple is saying the pre-order for my phone is on hold due to an issue with my payment for some reason. I felt like this was a "Pretty Woman" moment. Are there any hidden fees when purchasing from Finish Line? We currently accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Afterpay, Klarna and Finish Line gift cards as forms of payment. But to put that on the paying customers is offensive. 6. I returned to Finish Line to look at the Nike Griffins $210. Click here for a list of this years Sales Tax Holidays in the U.S. and U.S. If there is a balance on your gift card and the gift card is not being accepted, we're here to help. What buyer would wait 21 days for amazon to decide the order should go ahead??? I liked everything about the shoe. Finish Line This offer is subject to coupon exclusions. They said they would send me out a return label for these cheap shoes that I didn't order, that were sent to my boyfriend, and send his correct shoes to him. In addition, I got home and inspected the shoes. The shoelace was dirty with some orange stuff. I just so happen to check my statement and noticed that there was a charge that I did not authorize. These focus on an accurate and precise prescription filling process that is safe and legal for both the customer and the pharmacist. Considering I was giving the shoes as a Christmas gift I needed the box to be intact. Just awful. I reply "ok then i don't want your shoelace so get me another pair of shoes." For more information, please search for Prohibited Seller Activities and Actions in seller Help. There are dirty marks everywhere. The prescription filling process has five detailed steps. My experience with Finish Line online was awful. I'm sure you have a very concerned employee struggling because of this treatment SHES recieved. Unacceptable. I finally insisted on paying for the shipping so I could have the shoes shipped. For 40 dollars as well! If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. We'd be happy to help you figure it out. So, I called customer service and sat on hold for 53 minutes! Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. Still all pending, this is rather frustrating! Order still processing Hi! The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. They also gave me a $20 discount for a future purchase (way to keep a customer, finish line!)

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