A lot of shoppers dont want to take the time to ask questions. Then send that video to Poshmark via email with the case reference information. Excerpts and links may be used, provided that full and clear credit is given to Jennifer R and This Mommy is Real with appropriate and specific direction to the original content. Its also commonly known that some brands dont fit true to size. Top Poshmark Packaging and Shipping Questions Answered - Reseller Assistant Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim Whats wrong with what I sold? Of course, I had planned to send feedback. At first, she thought the substance was something much more harmless. The seller receives a completely different item. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. Every single buyer was pleased and did not file a return request. Pin it on Pinterest to save for later! Poshmark still allowed them . If you're looking to ship using USPS Regional boxes, you will no longer have the option to send them at Regional Rates. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. Seller said Marked 9.5 but fit like a 9. You get that sinking feeling in your heart. Learn how your comment data is processed. Change), You are commenting using your Facebook account. No. Enter your email address to subscribe to this blog and receive notifications of new posts by email. A few days later, I received an email from support again, stating that they had approved the return. Fortify your case with relevant photos and info. Sometimes I add in the description that the buyer should be familiar with the brands sizing because its not standard. Just be patient and try to focus on other aspects of your business in the meantime. I let buyers know if I cant make it to the post office the same day or the next day. In the description, say that the item runs small or large or fits like this or that. It could go in the buyers favor or the sellers favor. List the shoe by the size written on it. I'm Arlene. First, lets identify the valid reasons that guarantee refunds from Poshmark: Honest mistakes happen. Use bubble wrap or other padding to protect it from too much movement, thereby lessening the chance of damage. In its eight years, the site has racked up nearly 2,000 one-star reviews on consumer-review sites like Trustpilot and Sitejabber and many of them point to customer-help issues. Were shocked on how badly your team handled the case given the proof. Poshmark allows four pictures, but sometimes employees will ask for more. 6) Share using your PC. Poshmark Live Shows. As a buyer, Poshmark has offered a credit of $10 to $15 to accept the item anyways. The focus for the online marketplace started out on used clothing, but the emphasis is on higher-end brand name items. Make clear in the description what size the item is in both standard US sizing and whatever sizing system the brand uses. Although screenshots were provided of text messages, we are unable to take action on communication that occurs off our platform, the email reads. I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was broken, damaged or stained. They mentioned the policy of asking the buyer to describe the issue and sending photos. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. I was waking up in the middle of the night with thoughts of Somebodys in the house. I was terrified for my life.. A rattled Lehman even purchased a semen test kit from Amazon to confirm her suspicions. Rotate your closet so that return shares from Poshers are of different items all the time, to give your entire closet more exposure. Someone needs to look at this. But that didnt happen., (We take issues such as this extremely seriously, and sincerely apologize for the negative experience this seller had on Poshmark, LyAnn Chhay, Senior Vice President of Community at Poshmark, said in a statement to The Post. Showcase all angles of your garment. What you described just happened to me- exactly. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. While this service is designed to primarily protect the buyers from ending up with fakes, sellers can also benefit from it as an added layer of proof to validate an items authenticity. You may have pictures of the item not shown in the original listing. Poshmark provides shoe size conversions for European sizes but theyre incorrect. Order shipping materials from USPS online. Poshmark Review | Is Poshmark Legit? | SavingFreak Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. Add measurements. Confirm with the buyer that they know what size theyre receiving. h. hotteaforme. What they may not realize is that loads of high-end and designer clothing are made in China. If you plan to sell clothes and fashion accessories, Poshmark is one of the best apps like OfferUp. If you found yourself scammed, calm down because sellers protection is just as important to Poshmark. How could I have rated them if the case was still open? RealReal, Poshmark, Threadflip go social on seconds Most buyers appreciate the notice. I have all 5 stars now this just leaves a sick feeling in my stomach. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Thats another return case open due to the incorrect size being listed. You bear all risks associated with any such transactions. Posh Protect: Buyer Protection Policy Get your order as described or receive your money back. You dont have to state that the item doesnt run true to size. It wasnt right. Lehman immediately reported the Facebook exchange to the police and Poshmark. FAQs - Poshmark It was a flawed, generic email. Go to the Poshmark website, and log into your account. Once it arrives, a false claim will be raised to get the item sent back to its seller. Bottom linebe professional. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. I filed a claim with posh, they told me they are not responsible for any damage incurred by the buyer or in transit, they can offer $60 posh credit WHAT THE F????? Click "My purchases." 4. The size is often on the sole or inner heel area. They may think that a short description and limited pictures mean the seller is trying to hide a flaw. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. The key lies in how fast you act and how clear your proofs are. Sometimes I come across listings with one or two pictures or only stock photos and a one-line description. Put yourself in the position of the Poshmark team reviewing your case. Treat your customer the way you would want to be treated. Poshmark isnt as strict about enforcing it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Thanks for contacting us. The focus is women's clothing, but you can also sell kids' and men's clothing on Poshmark too. We know, theres a lot on your plate as it is, what with the time-consuming aspects of running a successful business in multiple marketplaces. For more information, please see our I am furious. Lodge a complaint as soon as you realized youve been scammed and have enough evidence to prove it. The buyer suspects the item is counterfeit. Theyre bound to hit other items causing squishing, breaking, or scuffing. I help women save money and make money in everyday ways to meet their money goals. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop Sometimes sellers (including me) make mistakes. If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. Some of them have sensible reasons for wanting a refund, while some those who do it deliberately and regularly are downright scammers. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. We as sellers should have a right to know (via Support) what the buyers claim is before a decision is made. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! 5 Poshmark Scams: What to look out for - Reseller Assistant That being said, a buyer cannot request a return or cancel their order if the item has already started tracking via USPS since shipping delays are out of a sellers control. You may list a shoe that shows 37 on the sole and Poshmark displays it as a US 7. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. No bargaining paid sellers price. (LogOut/ As a buyer, you need to explain why youre opening the case and how the item does not meet expectations. Ive made over $90,000 selling clothes on Poshmark. Utilizing Poshmarks video feature is another great way to prove the condition of your item. I sold a pair of mens designer sneakers on Poshmark. Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I dont send shoes or purses in soft envelopes. If youre not actually in the wrong, try to avoid apologizing. That seemed premature. Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. I was able to resell it to another buyer, who had no complaints. Select a reason for the return. It can go as ugly as intentionally ruining the item and make it appear like it arrived in that state and proceed to report it to Poshmark! And follow these tips to avoid cases and these tips to protect yourself in the future. 24 Must-Have Items for the Online Reseller. In my experience, most of the other sellers are so grateful that they simply stay, and talk to . Make sure your item is well-lit so your pictures dont turn out grainy. Returns not allowed under Poshmark policy. My second return was my own fault. Poshmark Return Buyer sent back a different item. During this time, you were only limited to 4 photos a listing. Once a claim is filed, the Poshmark customer service will review the case before awarding the full refund to the buyer. Let the buyer know if youre not able to ship quickly. Instead of listing the item by the number or size on the size tag (e.g., medium), theyll list it how they think it fits (e.g., small). In an email, Poshmark representatives told Lehman that they would not take action since the messages were sent outside their app. The most common reason for return cases opening is that the seller didnt disclose everything that was wrong with an item. The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Ive heard of sellers receiving returns that were damaged in some way. It was a bit of a frustrating experience. If it looks shady (e.g. Instead, report the comment immediately using the action menu button. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. What can do to make sure you are heard and try to win the case? The item does not fit the buyer. We will discuss in detail below what Poshmark considers valid for return or not, but in a nutshell, youre better off upholding your seller rights by being as transparent as possible in your product descriptions and photos. A pair of jeans from a certain brand may have a unique sizing chart, so mention it in the listing or incorporate the link to the brands sizing guide on their website for reference. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Privacy Policy. Trades and Offline Transactions. Its second-hand, so theres no guarantee that the item is in good enough condition to wear. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. Ill message them if theres a holiday weekend and tell them that Ill ship their items on Tuesday. Poshmark doesnt allow returns of one item in a bundle or a partial refund. You can then relist the item with corrected descriptions. There are two ways you could file for a return at Poshmark: File a return via the app Open the Poshmark app and go to the Accounts tab. Buyers like to know youre sincere. Why is this happening? But Lehmans done with the app. Response: I'm sorry the item did not work out for the buyer. At the time of writing this post, Poshmark gives buyers 24 hours to take advantage of an "Offer to Liker" (OTL). When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as described. Could this Brooklyn man's invention thwart 'package pirate Woman has 'loud, full body orgasm' in the middle of LA concert, Bride killed, groom seriously hurt by drunk driver just minutes after leaving reception, Red carpet live updates and star-studded highlightsfrom the Karl Lagerfeld-themed Met Gala, Brooklyn Beckham and Nicola Peltz coordinate on Met Gala red carpet, Gigi Hadid rocks sexy black corset in edgy Met Gala 2023 look, Serena Williams is pregnant with second baby, debuts bump at Met Gala 2023, Khristina Williams previews the New York Liberty's 2023 WNBA season, Met Gala red carpet: Live updates of all the celebrity outfits. Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. Outcomes are typically return approved, denied, or funds released to both parties. Nicole Lehman started shilling her clothes on Poshmark four years ago. Poshmark. I should have looked prior to responding and added that stock photo to my comments. FREE authentication on items over $500! "You then return within the agreed-upon time, usually 30 days to two months, to pick up the item and pay off the loan (plus fees and interest)," they write. The bag is beyond reasonable repair without me spending more $$ and I dont know what to do.. Archived post. A button was missing. Its okay if you have permission from the brand or the photos owners to use them. Bought a pair of shoes. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. The buyer can screenshot negative comments and publicize any bad behavior. Work-flow can help the Cash-Flow. This is a sure way to get a return case open against you. However, how could I do so if I didnt know which of her bundled items had the issue? Tagged: Poshmark, thrifting & reselling 3. Buyers abusing "not as described" to force refund - PayPal Community If you included all the information, you can take screenshots of this and comment on the case as a supporting document. Not everyone agrees. Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. A buyer opened a case stating that a sweater must be counterfeit because the inner label said it was made in China, but all items by that company are made in the US. This reselling platform is designed to sell accessories, designer clothing, shoes, handbags, and more. Take the best photos you can. What to Do When A Case is Opened Against You on Poshmark Poshmark. Category Women Other Shipping/Discount $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! When a buyer opens a case, she submits a reason and evidence for the return request. This story has been shared 400,226 times. At this point, I was confused. and our Add your comments as though you are speaking to the Poshmark employee. Per Poshmark policy, items cannot be returned because they don't fit. Its the notification that many Poshmark sellers dread: Case opened for your sale Ugh! Select "My Purchases". A Poshmark case is when a buyer is not satisfied with the purchase due to the item not meeting expectations. If the sizing details on the listing are accurate and matched the merchandise received, the seller is not to be held liable for any incompatible fit with the buyer. Hi! We were scammed on a $220 sale on Poshmark, were [sic] the buyer switched out & return a different item, seller VintageGucci tweeted in September, along with photos of the real Gucci loafers they shipped and the fake ones they received as a return. After all, cases happen to the best of us! I responded and asked for details. Best Sites and Apps Like OfferUp to Buy and Sell - Vital Dollar This scam usually targets sellers with high-end or designer closets. Depending on the store and location, you may be able to pawn different items. Your wishes can clearly come true! the cryptic missive reads, along with a photo of a persons middle finger and what appears to be her coats missing Versace button. In most instances, you should provide a response to an open case. Any verified discrepancy between what was clearly stated on the listing and what was received is honored for a refund.

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