Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. An example of a normal repairwould bereplacing tap washers. Find out more about the exhibition and event at Hackney Museum www.hackney-museum.hackney.gov.uk, On the 30th anniversary of the murder of Stephen Lawrence, Cllr Carole Williams, Cabinet Member for Equalities, reaffirms Hackney's commitment towards becoming an anti-racist borough and creating a more inclusive and equitable society for all:"Today we celebrate the life of Stephen Lawrence who was murdered at the age of 18, in an unprovoked racially motivated attack 30 years ago, and we remember both the horrific circumstances and inadequate response taken to this unacceptable tragedy.The profound impact of Stephens senseless murder has been felt across the whole UK. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. Thats why we are now partnering with LSA and RIBA to mark this moment through the award to create a lasting legacy in architecture and diversity.We have also worked with other councils to develop a shared statement that sets out an understanding of what racism is and what anti-racism means. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest. If you have an unused laptop that still works consider donating it to a local school or community project. Simply download the app, find your local Refill station and get fresh drinking water on the go. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions. We will attend to a normal repair within 21 workingdays. Hackney has a history of overcoming challenges; we went from being the. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. On occasion, and in communication with you, we may pass a stage 2 request back to stage 1. Hackney . If you own the property, please see our leaseholder contact details page. Visit Hackney Real Nappy. Over the last 12 months the Council has been unable to access properties to carry out requested repairs on 3,395 occasions. Hackney Council on Twitter Hackney logo Hackney Council on Twitter: "We will be operating an emergency only repairs service from 24 Dec to 3 Jan. Our repairs contact centre will be open on 28, 29, 30 Dec. Working together, Hackney and dxw developed the Report a Repair service from alpha to a simple beta that was made available to residents at the end of February. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. It sets out the challenge for all institutions to focus on what needs to change in their systems, structures and culture. This page is for general complaints about Council services. The dxw newsletter is a regular update on what we've been doing and thinking about. London, N1 9NW The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. @hackneycouncil. Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. As part of this we have made a commitment that plumber will visit all leaks reported in our council homes across the borough by at least the end of the following day. Hackney Council Management reviews - Indeed Where possible, we will offer this option and aim to get the problem fixed more quickly, we will try to find a way to solve the problem within 5 working days of the logging of the complaint, keeping you updated, usually by telephone, we will seek to agree a solution with you and do our best to ensure the problem is put right, if you still feel that we have not addressed the problems raised, you may then request that it be reconsidered more formally as a complaint under investigate it, this option is for complaints that need a thorough investigation and a more detailed response. This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. The results have been immediate. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. Residents at 355 Queensbridge Road a 19-storey block of flats in Hackney had raised a number of window repairs issues with Hackney Council through the Tenant Management Organisation that manages repairs in the block. We have recognised the issues and have been working hard to rectify them - with the additional 1m investment made last November beginning to bear fruits with nearly half of the outstanding repairs built up by then now completed. If your repair is not an emergency, call during our office opening hours: Monday,. Contact us to find out more. Over 40 asylum seekers and refugees from across London played in a brand new football tournament at Mabley Green, organised by Celtic FC Foundation and Hackney Council. Calls Landing It can affect roofs, doors, ceilings and walls and unlike rising damp, can happen at any level, cold bridging is where due to the design of the building there are specific cold spots created, for example a concrete floor extends out to an external concrete balcony, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. The Council receives around 80,000 requests for repairs a year. 6617101. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. This scheme is delivered in partnership with Hackney Fixers. A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. If you are reporting an external or communal area repair, you must report the repair via telephone. Reserve your place here. You can declutter your home, save great stuff from disposal and pick up items from your neighbour for free. Repairs Hub. Beta This is a new service - your feedback will help us to improve it. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. Examples of emergency repairs include: We will attend to an urgent repair within 5 working days. Or visit the council's live webchat service at hackney.gov.uk/repairs, Monday to Friday . The next steps are to complete ongoing reviews of the service. The monthly satisfaction figure for July 2022 was 77.9% compared to 69.4% in June 2022 and 65.5% in May 2022. Hackney Libraries and the Sustainability team are working together to provide extra support for residents this winter. Hoxton Trust- A festival of music, dance, art, games and food, centred on bringing together the diverse communities of Hackney through a celebration of the 75th anniversary, featuring a live set by Grand Union Orchestra. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. The event is free to attend and open to all. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. are moving! This is our new website design - it's work in progress. We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. View map, The Lighthouse 4. Please phone their new number 020 8510 7176 to book an appointment. Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc "@Chewing_The_Fad Hi, the email repairs.rcc@hackney.gov.uk seems to be working. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. If you detect a leak you should contact our repairs centre on 0208 356 3691. What's happening? Their journey has been long and difficult, but the Lawrence family's resilience did not falter. This is forming the foundations of an anti-racism action plan which will be taken to Cabinet and Council later this year and institutional change will be central to this. From Wednesday 19 April, find them at Clifden Centre in. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. But dont paint or wallpaper over this paint as that makes it ineffective. During the same period 68% said they were very or fairly satisfied with the way their issue was handled by the Councils Customer Contact Centre. There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. Sign in | Hackney Repairs Hub The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. After treatment, if redecorating is needed, use a good quality fungicidal paint to help prevent mould recurring. This week, Cllr Clayeon McKenzie, Cabinet Member for Housing Services visited the Councils Florfield Road Depot to thank some of the new recruits brought in through the investment and a number of former apprentices who have recently qualified and secured roles at the council for their efforts. Working at Hackney Council: 84 Hackney Council Reviews - Indeed Communal repairs are usually in areas that people share. Join Loanhood for one-to-one guidance. Hackney Council on Twitter Winter is the peak season for heating repairs and we experience high call volumes. Coffee and hot drinks are free if you bring your own mug. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. To do this, it engaged us to work in partnership with FutureGov. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. The plan would see us redouble our efforts to tackle damp and mould in: As part of our action plan to tackle damp and mould we are speeding up the time we respond to reports of leaks. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. You will usually need to have completed both stages of our complaints process before the Ombudsman can help. Coventry CV4 OEH The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. Housing needs modernisation at Hackney Council - Made Tech While there is still work to do, the clearing of the pandemic backlog, while improving resident satisfaction, is an important marker in delivering on our ambitions and meeting the needs of our residents. Tel:0300 111 3000 Hackney residents can try reusable nappies for free by applying for a 70 voucher. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. Around half of. Keep iterating and improving. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. If youd give it to a friend, you can bring it? We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. We still have a way to go but we are making good progress towards achieving our aim. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. dxw partnered with Hackney to build the Report a Repair service so residents can report the repairs they need on their homes, online 24/7. "dxw" is a registered trademark. Cyber attack: Hackers post Hackney Council's 'stolen documents' investing a further 400,000 on more environmental health officers to help those in the private rented sector secure the repairs needed to ensure their homes are safe and free from damp and mould, ensuring that all our housing officers out and about across the borough are fully aware of the signs of damp and mould and how to ensure it is properly reported, wipe down surfaces where moisture settles, when cooking, bathing or washing and drying clothes, close kitchen and bathroom doors to prevent steam going into colder rooms, even after you have finished, cover fish tanks to stop the water evaporating into the air, try not to dry clothes directly on radiators as this can produce extra moisture, avoid using paraffin or portable gas heaters as these add moisture to the air, open windows or vents for a while each day, when cooking or washing, open windows a small amount or leave extractor fans on as they help to remove moisture, its important not to remove fuses from any extractor fans installed in your home, where drying clothes inside is necessary, its best to do so in a small room with windows open, doors closed and any extractor fans turned on, its important not to block air vents as these are needed to ensure appliances work effectively and safely, blocking air vents is likely to increase moisture and can increase the risk of carbon monoxide in the home, allow air to circulate around furniture and in cupboards to avoid mould build up you can do this by making sure cupboards and wardrobes arent overfilled and there is space between the furniture and the wall, draught proofing will keep your home warmer and help reduce fuel bills, when the property is warmer, condensation is less likely to form, maintain a low heat when the weather is cold or wet this is more effective than short bursts of high heat, the recommended room temperature for heating your home is 18 degrees and 21 degrees for older residents, households with children under five and anyone with health conditions that make them vulnerable to the cold, its important to avoid draught proofing rooms where there is condensation or mould growth; rooms where there is a gas cooker or a fuel-burning heater, for example a gas fire and windows in the bathroom or kitchen, if you dont have heating in every room then open doors to these rooms and let the air circulate, mould spray can be purchased from most supermarkets and hardware shops, when using any mould spray, follow the manufacturers instructions and check that it carries a Health and Safety Executive approved number, try to avoid disturbing mould by brushing or vacuuming because this can increase the risk of breathing problems, treat any mould you may already have in your home then do what you can to reduce condensation.

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