Product Type: Mobile App / Web / Software

Company: Slack Technologies, LLC. (Parent company July 21, 2021—Salesforce Inc.)

Website / Reference Link: https://slack.com/

Founded / Release: 2009

Head Office: United States, California, San Francisco

CEO / President: Lidiane Jones 2022, -Slack (Marc Benioff, Salesforce Inc., 2001)

AI Rating: 5

Date Added: 14/06/2023

What it is:

Slack is an instant messaging program designed by Slack Technologies and owned by Salesforce. Although Slack was developed for professional and organizational communications, it has also been adopted as a community platform. Wikipedia.

Recently in 2023, Slack has introduced Slack GPT, which aims to bring generative AI capabilities to the platform. With Slack being a repository for organizational knowledge across projects, teams, and topics, the integration of generative AI is designed to enhance the user experience. Slack GPT offers an AI-ready platform for seamless integration and automation with various language models, including partner-built apps such as OpenAI’s ChatGPT and Anthropic’s Claude, as well as the option to create custom apps. Additionally, Slack GPT incorporates AI features directly into Slack, including conversation summaries and writing assistance. Furthermore, there is a new Einstein GPT app that enables the extraction of AI-powered customer insights from trusted Salesforce Customer 360 data and Data Cloud (https://slack.com/blog/news/introducing-slack-gpt).

Furthermore, Slack incorporates artificial intelligence (AI) in various ways to enhance its functionality and improve user experience. Here are some ways Slack utilizes AI:

Smart Search: Slack’s search functionality leverages AI to provide intelligent and contextual search results. It can understand natural language queries and offer relevant suggestions, helping users find information, messages, files, and conversations quickly.

Recommendations: Slack uses AI algorithms to provide personalized recommendations to users. It analyzes user behavior, interactions, and preferences to suggest relevant channels, groups, people, or even specific messages that might be of interest to the user.

Notifications and Prioritization: AI helps Slack prioritize notifications by determining the importance of messages based on user behavior and patterns. It can identify urgent messages or threads that require immediate attention and notify users accordingly, reducing information overload.

Automatic Message Summarization: Slack can automatically summarize long conversations or threads using AI-powered algorithms. This feature extracts key points, important links, and mentions, providing users with a concise summary without needing to read through the entire conversation.

Language Processing and Sentiment Analysis: Slack employs natural language processing (NLP) and sentiment analysis to understand the content and sentiment of messages. It can detect mentions of specific topics, sentiment expressions, or even identify potential issues or conflicts within conversations.

Chatbot Integration: Slack allows integration with AI-powered chatbots or virtual assistants. These bots can automate repetitive tasks, answer common questions, provide information, or perform actions within Slack, enabling users to interact with external services and systems directly from the platform.

Automatic Translation: Slack offers an AI-powered automatic translation feature that can translate messages in real-time. It supports multiple languages, facilitating communication between users who speak different languages.

It’s important to note that Slack’s AI capabilities may continue to evolve over time, as the platform and technology progress (OpenAI – ChatGPT Summary).